If for any reason Clients are not satisfied with an order, the items can be returned for Size Exchange or Refund within 14 days of the order’s delivery date. The attached tag must still be intact and attached to returned items.
1. To request a return please email us at firstname.lastname@example.org with the original order number in the object. Upon receiving your email, we will send you a Return Authorization Number (R.A.N.) for you to include in your return package.
2. Returns must be shipped within 14 days of the order’s delivery date
3. Types of Returns:
Size Exchange Items can be exchanged only when a different size of the same Item Code is available. The new item will be eligible for return through the same return procedure.
Change for defective products Items can be replaced only with the same article. If not available, see refund policy. The return shipment is FREE.
Refund Refunds will be processed as soon as returned items have been checked and accepted by shop.pomandere.com.
RETURN TERMS & CONDITIONS
The attached tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
Returns must be packaged in the same box used for initial shipment.
Pickups for all authorized returns with shop.pomandere.com’s courier account numbers must originate from the same country of the original shipment.
For all matters not expressly provided for, please review our Terms and Conditions
Last updated: December 22, 2017